Child Care Aware of Minnesota provides statewide leadership in shaping collaborations that collectively build a diverse, high-quality child care system accessible for all Minnesota families through partnership with and in support of local resource and referral services. We pride ourselves on being a great place to work, offering competitive benefits, flexible work environment, and opportunities for long-term professional growth. We are looking for team members who are passionate, adaptable, and interested in high-impact work that influences systems statewide. Embedding equity in organizational practices is a core value and we are committed to diversity, equity and inclusion in hiring, promotion, and workplace culture.

Position Description

The Parent Aware Rating Manager is responsible for the overall supervision of the Parent Aware Rating staff and Rating Contract. This position will ensure the data and procedural integrity of participation and the evaluation of Quality Documentation Portfolios submitted by programs seeking a Parent Aware rating. Parent Aware is Minnesota’s voluntary quality rating and improvement system (QRIS) for early care and education programs.

Duties & Responsibilities

1. Provide Overall Parent Aware Rating Coordination.
   • Implement the process to review, verify, assess and monitor applicant’s compliance with Parent Aware policies for eligibility and participation requirements with emphasis on standard and indicators through a review of program applications and Quality Documentation Portfolios
   • Monitor Parent Aware data and develop standardizations and processes to ensure consistency, reliability, and data integrity
   • Investigate provider or facility complaints or requests for reconsideration related to the Rating process and eligibility and recommend action toward resolution and process improvement
   • Communicate with statewide support system, applicants and programs on an as-needed basis regarding processes and policies for Parent Aware including eligibility, Ratings and system functionality
2. Supervise a team of Quality Raters and Manage Rating Contract.
   • Ensure Rating team staff are meeting deadlines for issuing Ratings and addressing Zendesk tickets.
   • Monitor budget to adjust or request for more staffing as needed to meet the demands of the contract deliverables.
   • Provide detailed orientation and ongoing training to Quality Raters on the Develop System, Parent Aware policies and procedures and requirements of the Standards and Indicators outlined in Quality Documentation Portfolios
   • Facilitate regular meetings with Quality Raters to discuss issues, answer questions, and ensure a strong team
   • Monitor work of Quality Raters to ensure inter-rater reliability, program integrity and program deadlines

3. Assist in the ongoing implementation and refinement of the statewide Quality Rating and Improvement system.
   • Maintain detailed documentation of decisions, complaints, lessons learned and recommendations
   • Attend Parent Aware meetings as needed
   • Work cooperatively and across inter/intra-agencies

4. Manage the partnership between the Rating department and Department of Children, Youth and Family (DCYF).
   • Meet regularly with DCYF counterparts weekly to update on projects around Rating or Develop needs
   • Provide input and insights on projects as requested by DCYF
   • Support the redesign in relation to how it will change the Rating process and pathways

5. Support the organization’s mission, vision, strategic plan, and anti-racism goals by participating in activities and professional development opportunities.
   • Participate in staff meetings, workgroups, or taskforces to assist with achieving the organization’s goals.
   • Assist Child Care Aware with implementing the organization’s strategic plans by embedding the goals into everyday work.
   • Participate in professional development activities to strengthen your understanding and skills around diversity, equity, inclusion, and anti-racism.
   • Encourage staff under your supervision to participate in DEI-AR activities and to support the mission of the organization.

Qualifications

• Experience in management and supervising staff
• Experience analyzing information and applying set standards to achieve consistent results
• Knowledge of early childhood care and education services
• Effective oral and written communication
• Strong organizational and problem-solving skills
• Ability to work effectively and collaborate with others while meeting contract deliverables
• Able to work in a changing environment with demanding deadlines
• Excellent organizational skills and attention to detail
• Demonstrated intercultural competency skills and experience working cross-culturally, with experience incorporating the principles of diversity, equity, and inclusion into your work

Working Conditions

• Full-time, non-exempt
• Hybrid work arrangement that blends working virtually with days required to be onsite
• May require sitting or stationary position for extended periods
• Occasional travel within the metro area
• May require sitting and/or standing for extended periods of time
• This position reports to the Associate Director of Programs
• Leads a team of four employees

COMPETITIVE BENEFIT PACKAGE:

Compensation

Hiring range $54,849.60-$67,184.00 depending on qualifications, plus an additional $2,000/year for lifestyle (pro-rated for part-time employees)

• Medical and Dental Insurance
  • Medical and dental insurance for single or family coverage; CCA covers 70-80% of the cost
  • Health Care Flexible Spending Account
  • Vision Insurance
• Disability Leave
  • Long-term disability and Short-Term Disability coverage
• Paid Time Off
  • Vacation hours, accrued based on years of service, ranging from 10 to 30 days per year (pro-rated for part-time employees)
  • 12 scheduled holidays
  • 3 Personal Days
  • 12 Sick days per year (pro-rated for part-time employees)
  • Up to three weeks of 100% paid parental leave that can be used in addition to sick hours accrued
• Retirement Benefits
  • 401k employer match up to 5%
• Employee Well-being
  • Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
  • Wellness Hours: two hours per week of paid time off for wellness
  • Flexible spending account for dependent care
  • Flexible work schedule and hybrid work environment
• Career Development
  • Professional development opportunities with additional funds for career development
  • Qualifies as a public service organization for the Public Service Loan Forgiveness Program

People of the global majority and American Indians encouraged to apply - EOE

Interested applicants should apply here. Posting will be open until filled.

Child Care Aware of Minnesota is an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, ethnicity, religion, gender, national origin, sexual orientation, disability, or veteran status. We encourage interested applicants from all backgrounds to apply.