child at child care provider location

When There's a Problem

REPORTING SERIOUS COMPLAINTS

Parents play a key role in monitoring the quality of child care and assuring the safety of their children. Complaints about programs can range from cleanliness and contract disputes to the more serious licensing violations, such as too many children and inappropriate discipline. We encourage you to address minor complaints directly with the caregiver, but in serious cases it is recommended that you report directly to the licensing agency. Parents should never hesitate to report any concern that affects a child's health and safety. Licensing complaints are kept confidential. For serious violations a program may be put on probation with a conditional license, fined or have the license revoked. For licensing information about a particular provider, visit Licensing Information Lookup page at the Department of Human Services.